Highland Mini Tours

Terms & Conditions

These Terms & Conditions constitute a written agreement between Highland Mini Tours and its customer(s) this being the person(s) who uses the products or services of Highland Mini Tours.

Tour Bookings
Booking in advance is recommended to avoid disappointment, bookings can be made by contacting us through Highland Mini Tours website www.highlandminitours.co.uk
Bookings can also be made by telephone on +(44) 7931 972735
Bookings cannot be made at our registered address.

Booking Payment & Deposits
If you book a tour through Highland Mini Tours enquiries you will be invoiced through our secure Pay Pal service. When the required payment or deposit has been made your tour is booked and confirmed.
When making your payment for Highland Mini Tours & Half Day Private Guided Tours, full payment is required at the time of booking.
When making your booking for Full Day Private Guided Tours & Multi Day Tours. A 30% deposit is required at the time of booking to secure your tour.

Balance Payments
Balance payments for Full Day Private Guided Tours & Multi Day Tours are due 21 days prior to your Tour(s) booking.
A separate invoice will be sent for the balance of payment(s) 21 days prior to your Tour(s)

Non-Returns & Refunds for Customer Cancellations
Should you wish to cancel your tour after booking and prior to your tour date, a £50.00 non-returnable fee applies for administration costs.
After the administration fee has been deducted from your payment, any PayPal charges will also be deducted from your payment.
Should you wish to cancel your tour, this can only be done by submitting a timed and dated email to alastair@highlandminitours.co.uk

Percentage Returnable
Up to 21 days prior to your Tour – Deposit or Full Payment less £50 non-returnable fee & charges.
20 days to 8 days prior to your tour – 50% of your payment & charges
7 days or less prior to your Tour – 0% of your payment.
Should you not show up for your Tour, no refunds are available. We do not accept responsibility for your turning up at a later than the agreed time for your tour.

Returns & Refunds for Highland Mini Tours Cancellation
Should Highland Mini Tours cancel your tour for any reason due to illness or bad weather conditions, you will receive a full refund less any PayPal charges.
If we do have to cancel a tour due to road closures, we will firstly offer you an alternative tour or refund 50% of your tour price.
Highland Mini Tours do not accept responsibility for road closures, and tours not being able to operate due to unforeseen circumstances.

Children Under Five Years Old
We cannot accept children under the age of five on our tours, unless the parent/guardian has agreed at the time of book to provide an age appropriate car seat.

Ferry Cancellations
Should for any reason due to bad weather, your ferry crossing is cancelled by the ferry operator, we will advise you as soon as possible prior to your tour. You will receive all ferry costs back to you after the ferry operator has refunded us.
Highland Mini Tours accepts no responsibility for ferry operators cancelling ferry’s due to bad weather or for any other reason.

Third Party Operators
Highland Mini Tours on occasions use third party operators to conduct your tour, we use these operators in order to make sure you are not disappointed. We will notify you to inform you of this.
Our third party operators are not all fully knowledgeable regarding all parts of Scotland, however, we do use operators with clean vehicles and professional drivers.
Highland Mini Tours do not accept responsibility for third party operators.

Attractions & Entry Fees
All our quotation for Tours do not include Attractions or Entry Fees, however we can arrange to book attractions for you at the time of booking your Tour. Should you wish us to book attractions we will require any payments up front at the time of your booking. Highland Mini Tours do not accept responsibility for attractions being closed or cancelling trips.

Food & Drink
All our quotations for tours do not include any food or drink, however on selected tours we provide complimentary refreshments (free of charge)
Our refreshments are a gesture of good will. Highland Mini Tours do not accept any responsibility for the refreshments provided.
Highland Mini Tours do not allow the consumption of alcohol in any of our vehicles.

Smoking
Smoking is not permitted on any of our vehicles.

Lost Property
Highland Mini Tours are fully insured to operate our tours, however, we do not provide personal insurance. You are responsible for your own property – Highland Mini Tours accept  no responsibility for your personal belongings.

Refusal of Travel
Highland Mini Tours reserves the right to refuse to carry any person whose conduct or manner is likely to cause any offence or upset to any other passengers or our guides. In this case any passenger refused will receive no refund.

Terms & Conditions Agreement
By making your payment by Credit or Debit Card at the time of booking, you have agreed to our terms & conditions.

Highland Mini Tours: Banff Crescent, Fort William PH33 6TT:
Tel: +(44) 1397 698791
Mob: +(44) 7931 972735
Web: www.highlandminitours.co.uk

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PRIVACY POLICY

Who we are

Our website address is: https://www.highlandminitours.co.uk

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you use our contact form we will have your email address on our system. We will never pass your email address on to any third parties but you can use the “right to be forgotten” option on the GDPR page to have it removed from our website database.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics which anonymizes your visting data

Who we share your data with

Absolutely no one!

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you supply contact information we will keep it safe – never pass it on to a third party and only use it to contact you if you have specifically requested to be notified about an event or product etc

Additional information

How we protect your data

This website is protected both on the server and as it is issued to you over an Internet browser, we have a number of securitiy programs in place, as does our hosting supplier – whilst we cannot guarantee that this site will not be attacked by hackers we have done our utmost to protect and your personal data should we have any.